Shipping & Delivery

Please contact us if you have any questions about shipping or delivery. We are based in the UK and do not currently offer international shipping as a standard checkout option. International delivery may be available for selected products and destinations by prior arrangement—please contact us before placing your order.

UK Delivery Charges

Shipping costs for UK destinations are itemised and calculated automatically at checkout. We offer FREE standard delivery on all UK orders over £100.00. Standard delivery normally takes 1–5 working days and usually arrives within 1–2 working days after dispatch.

A £9.00 standard delivery charge applies to UK orders under £100.00. We make every effort to keep our delivery charges as low as possible.

Dispatch Times

We aim to dispatch all in-stock items within 1–2 working days of receiving your order. Orders placed before 11:00 am are often dispatched within 24 hours, subject to payment authorisation and stock availability.

If your order is delayed for any reason, we will contact you. Please ensure that the email address and telephone number supplied with your order are accurate and that you can be reached using them.

International Shipping, Customs Duties and Taxes

International delivery is not currently available as a standard checkout option. However, we may be able to arrange delivery to selected countries and destinations. Please contact us for availability and a shipping quotation before placing your order.

International orders may be subject to import VAT, customs duties, tariffs, clearance charges, brokerage fees or other taxes imposed by the destination country. Unless we confirm otherwise in writing, these charges are not included in the product price or delivery charge and must be paid by the customer.

The customer is responsible for checking the import rules and charges that apply in the destination country and for paying all applicable duties, taxes and fees. Kite Wing and Foil cannot determine these charges in advance or accept responsibility for delays caused by customs clearance.

If an international delivery is refused, remains unclaimed or is returned because customs duties, taxes or clearance charges have not been paid, any refund will be subject to our returns policy. We may deduct the original delivery cost, return shipping charges and any customs or handling fees charged to us, to the extent permitted by law.

Delivery Addresses and Missed Deliveries

If you request delivery to a work address, neighbour, nominated safe place or another alternative location, please make sure that the location is suitable and that someone is available to receive the order where required.

If delivery is missed and the parcel is not collected or rearranged within the courier’s specified timeframe, it may be returned to us. A redelivery charge may apply, including where the original order qualified for free delivery.

Checking Your Delivery

Please inspect the outer packaging when your order arrives. If there are visible signs of damage, ask the courier to record the parcel as damaged before accepting it where possible. Please photograph the packaging and contents and contact us as soon as possible so that we can investigate.

Please also check that you have received the correct number of packages, as some orders may be delivered in more than one box or bag. Accepting or signing for a delivery does not affect your statutory rights.