Kite Wing and Foil Customer Support

Need help with an order, product compatibility, setup, delivery, return or warranty claim? Kite Wing and Foil provides specialist support before and after your purchase.

Our experience covers Cabrinha, NeilPryde, JP Australia and the other watersports brands available through our store. Whether you are choosing a complete setup or trying to identify a replacement component, contact us and we will help you find the right route forward.

How Can We Help?

Product advice: Help choosing suitable kites, wings, boards, foils, control systems and accessories.
Compatibility checks: Guidance on matching components across product ranges and model years.
Order support: Assistance with order details, availability, payment and delivery questions.
Returns and exchanges: Clear guidance on returning an unwanted, incorrect or unsuitable product.
Faults and warranties: Help reporting a potential fault or submitting a manufacturer warranty claim.
Replacement parts: Assistance identifying bladders, bridles, valves, foil hardware and other genuine spares.

Contact Kite Wing and Foil

The quickest way to receive detailed support is to email us with the relevant product and order information:

Email: info@kitewingandfoil.com
Telephone: +44 20 3290 0988
Online enquiries: Contact us

Please include your order number when contacting us about an existing purchase.

Product Selection and Sizing Advice

Choosing watersports equipment involves more than selecting a product from a size chart. Rider weight, ability, typical wind conditions, riding style and existing equipment can all affect the right choice.

For a useful recommendation, tell us:

your weight;
your current ability and experience;
where and in what conditions you normally ride;
your preferred riding style;
the equipment you already own; and
what you want the new product to help you achieve.

You can also explore our Buying Guides for detailed sizing advice, product comparisons and setup guidance.

Product Compatibility Support

Foil, kite and wing components are not always interchangeable. Compatibility may change between brands, product families and model years, even when components appear similar.

Before ordering a replacement part or combining equipment, send us photographs of the existing components together with the brand, model, size and approximate model year. Where possible, include serial numbers, measurements and photographs of the connection points.

Please do not force incompatible components together or modify safety-critical equipment to make it fit.

Order and Delivery Support

For help with an existing order, email us with your name and order number. We can assist with:

order confirmation and payment questions;
product availability and supplier-dispatched items;
delivery tracking;
missed or delayed deliveries;
damaged parcels; and
missing or incorrectly supplied products.

Delivery charges, dispatch estimates and information about international customs charges are available in our Shipping & Delivery Policy.

Damaged, Missing or Incorrect Orders

If a parcel or product arrives damaged, incomplete or incorrect, contact us promptly and retain all packaging.

Please provide:

your order number;
a description of the problem;
photographs of the outer packaging and shipping label;
photographs of the internal packaging; and
clear photographs of the product, damage or incorrect component.

Accepting or signing for a parcel does not remove your statutory rights.

Returns and Exchanges

If you wish to return or exchange a product, contact us before sending it so that we can provide the correct return instructions. Some products are supplied directly by an authorised distributor and may need to be returned to a different address.

Full information about cancellation periods, return condition, delivery costs and refund processing is available in our Returns & Refund Policy.

Faults and Warranty Support

If you believe that a product is faulty, stop using it if continued use could cause further damage or create a safety risk.

Email info@kitewingandfoil.com with:

your order number;
the product name, size and model year;
the serial number, where applicable;
a description of the problem and when it occurred;
details of how the product has been used; and
clear photographs or video showing the reported fault.

Do not attempt an unauthorised repair or return the product until we have provided instructions. Further details are available on our Guarantees & Warranties page.

Replacement Parts and Spares

Small changes between product generations can affect the fit of bladders, bridles, valves, control-system components and foil hardware. If you cannot identify the correct part, send us clear photographs and as much product information as possible.

You can also browse our Replacement Parts & Spares collection.

Safety-Critical Issues

Do not use equipment that appears damaged, incorrectly assembled or unsafe. This is particularly important for control systems, lines, bridles, leashes, foil connections and other load-bearing components.

Kitesurfing, wing foiling and hydrofoiling involve inherent risks. Product support provided by Kite Wing and Foil does not replace professional instruction, manufacturer safety information or an inspection by a suitably qualified technician.

For an immediate danger or emergency, contact the appropriate emergency service. Do not rely on email or website support for emergency assistance.

Frequently Asked Questions

How do I contact Kite Wing and Foil support?

Email info@kitewingandfoil.com, call +44 20 3290 0988 or use our online Contact page. Please include your order number when asking about an existing purchase.

Can you help me choose the correct kite, wing, board or foil?

Yes. Tell us your weight, experience, typical riding conditions, preferred riding style and current equipment. We can then help you narrow down the most suitable products and sizes.

Can you check whether two components are compatible?

Yes. Send us the brand, model, size and model year of each component. Clear photographs of labels, mounting points and connection areas are particularly useful when the exact model year is uncertain.

What information should I provide about a faulty product?

Provide your order number, product name, size, model year and serial number where applicable. Include a clear description of the problem, when it occurred and photographs or video showing the reported fault.

Should I return a product before contacting you?

No. Please contact us before returning anything so that we can provide the correct instructions and return address. Some products may need to be inspected by an authorised distributor or manufacturer.

What should I do if my order arrives damaged?

Retain all packaging and contact us promptly. Send photographs of the outer parcel, shipping label, internal packaging and damaged product. Accepting or signing for a parcel does not remove your statutory rights.

Can you help identify a replacement part?

Yes. Send us the product brand, model, size and approximate model year together with clear photographs of the product and the component you need. Small changes between model years can affect compatibility.

Where can I find delivery and returns information?

Read our Shipping & Delivery Policy for dispatch and delivery information. Cancellation, return and refund procedures are explained in our Returns & Refund Policy.

Does your product advice replace professional instruction?

No. Our guidance can help with product selection, sizing and compatibility, but it does not replace professional watersports instruction, manufacturer safety information or your own assessment of the equipment and conditions.

Useful Support Links

Contact Our Team

For specialist product advice or after-sales support, email info@kitewingandfoil.com or call +44 20 3290 0988. Give us as much relevant information as possible so that we can help efficiently.